Privacy Policy

This document outlines how Meropa Casino collects and protects your personal information.

1. Legal Framework and Compliance

Personal information is processed pursuant to the Protection of Personal Information Act No. 4 of 2013 (POPIA), effective from 1 July 2021. Operations are subject to oversight by South African regulatory authorities, including the National Gambling Board and the respective provincial gambling boards. Compliance with all relevant data protection and gambling regulations is maintained.

2. Information Collected

The following categories of personal information are collected:

Account and Identity Information: Full name, date of birth, gender, residential address, email address, telephone number, and identification documents for age and identity verification.
Financial Information: Payment card details, bank account information, transaction history, deposit and withdrawal records, and records of betting or gaming activity including wagers, wins, and losses.
Technical and Usage Data: IP address, device identifiers, browser type, operating system, pages visited, session duration, clicks, registrations, and other usage metrics.

3. Purposes of Data Processing

Personal information is processed for the following purposes:

Verification of identity and age to prevent underage gambling
Account creation, management, and authentication
Processing of deposits, withdrawals, and bet settlements
Compliance with anti-money laundering obligations
Detection and prevention of fraud
Responsible gaming monitoring and intervention
Regulatory reporting to relevant authorities
Internal record-keeping and audit
Service maintenance and technical improvements
Marketing communications where legally permitted and consented to

4. Data Security Measures

SSL encryption is used to secure data transmission between user devices and servers. Personal information is stored using procedures intended to prevent unauthorized access, disclosure, alteration, or destruction. Access to personal data is limited to authorized personnel with legitimate business needs.

Personal information may be shared with the following categories of recipients:

5.1. Regulatory Authorities

Betting history, account details, and transaction records may be disclosed to the Gauteng Gambling Board, South African National Gaming Board, and other regulators for fraud investigations, anti-money laundering compliance, sports integrity monitoring, and regulatory oversight.

5.2. Law Enforcement and Legal Orders

Information may be provided to police, courts, or other authorities as required by law, court order, legal process, or in cases of suspected underage gambling, money laundering, or other unlawful activity.

5.3. Third-Party Service Providers

Data may be shared with payment processors, identity verification services, and technical providers necessary for the operation of services. These parties are contractually bound to protect personal information and use it only for specified purposes.

5.4. Anonymized Data

Aggregated and anonymized data may be used for statistical analysis, research, or service improvement. Such data does not identify individuals and may be shared without restriction.

6. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes set out in this policy, comply with legal obligations, resolve disputes, and enforce terms and conditions. Once no longer required, data is securely deleted or anonymized.

7. User Rights

Users have the following rights regarding personal data:

Right to access details of personal information held
Right to request correction of inaccurate or incomplete information
Right to object to processing for marketing purposes
Right to opt-out of marketing communications at any time

Data-related requests can be submitted using the contact details in Section 9.

8. Marketing Communications

Contact information may be used to send promotional materials, newsletters, and offers. Users may opt out of marketing communications via unsubscribe instructions provided in emails or by contacting support. Opting out of marketing does not apply to transactional or regulatory communications.

9. Contact Information

Questions, requests, or complaints regarding this Privacy Policy or personal data processing may be directed to:

Email: [email protected]

10. Changes to This Policy

This Privacy Policy may be updated as required by changes in practices, law, or operations. Notice of material changes will be posted on the website. Continued use of services after such changes constitutes acceptance of the revised policy.

11. User Responsibility

Users are responsible for providing accurate, complete, and up-to-date information, and for notifying the platform promptly of any changes. Users must maintain the confidentiality of account credentials and are responsible for all activity under their account.